Your privacy matters to us. This policy explains exactly what personal data pkluke collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon designed to confuse.
Our Commitment
Six core principles that guide how pkluke handles your personal data every single day.
All data transmitted between your device and pkluke is encrypted using TLS 1.3. Your account credentials, payment details, and personal information are stored using industry-standard encryption. We do not store raw card numbers or full payment credentials on our servers.
pkluke gives you direct control over your personal data. You can request a copy of everything we hold about you, ask us to correct inaccurate information, or request deletion of your account and associated data — all through a simple support request to our team.
pkluke does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account, process payments, verify your identity, and improve the pkluke platform. We share data with third parties only where legally required or operationally necessary.
pkluke only collects the personal data that is genuinely necessary to provide our services. We do not collect data speculatively or build profiles beyond what is needed for account management, payment processing, identity verification, and responsible gaming compliance.
If you have opted in to receive marketing communications from pkluke, you can withdraw that consent at any time. Every marketing email includes an unsubscribe link. You can also manage your communication preferences directly from your pkluke account settings without needing to contact support.
pkluke does not keep your data indefinitely. We retain account data for as long as your account is active and for a defined period after closure to meet legal and regulatory obligations. Once the retention period expires, your data is securely deleted or anonymised.
pkluke is an online casino and sports betting platform operated for players in Bangladesh. When this Privacy Policy refers to "pkluke", "we", "us", or "our", it means the pkluke platform and the team responsible for operating it.
This Privacy Policy applies to all personal data collected through the pkluke website at pkluke.com, the pkluke mobile app, and any other pkluke service or communication channel including live chat and email support.
pkluke collects personal data in two main categories: information you provide directly, and information collected automatically when you use the platform.
Information you provide directly:
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration & verification |
| Contact Data | Email address, phone number, residential address | Registration |
| Payment Data | bKash/Nagad/Rocket account reference, transaction IDs | Deposits & withdrawals |
| Verification Documents | Copies of NID, passport, or driving licence | KYC verification |
| Account Preferences | Language settings, notification preferences, responsible gaming limits | Account settings |
| Support Communications | Chat transcripts, emails, complaint records | When you contact support |
Information collected automatically:
pkluke collects your personal data through the following channels:
pkluke uses your personal data for the following purposes:
pkluke processes your personal data on the following legal grounds:
pkluke does not sell your personal data. We share your data only in the following limited circumstances:
All third parties who process data on pkluke's behalf are required to handle that data securely and only for the specific purpose for which it was shared. pkluke does not permit third-party service providers to use your data for their own marketing purposes.
pkluke uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit pkluke.
pkluke uses the following types of cookies:
pkluke takes data security seriously and implements a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure.
While pkluke takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that affects your personal information, pkluke will notify you promptly and take immediate steps to contain and remediate the breach.
pkluke retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary depending on the type of data and the legal obligations that apply:
Once the applicable retention period expires, pkluke securely deletes or anonymises your personal data. You may request early deletion of your data by contacting support, subject to any overriding legal retention obligations.
As a pkluke player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".
Request a copy of all personal data pkluke holds about you. We will provide this within 30 days of your request.
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data, subject to any legal retention obligations that require us to keep certain records.
Ask pkluke to limit how we use your data while a dispute or correction request is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Withdraw marketing consent at any time via your account settings or by clicking unsubscribe in any pkluke marketing email.
pkluke is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on pkluke, please contact us immediately at [email protected].
Upon receiving such a report, pkluke will investigate promptly, close the account if the user is confirmed to be under 18, return any deposited funds, and delete all personal data associated with the minor's account.
pkluke's primary operations are focused on serving players in Bangladesh. However, some of our third-party service providers — including cloud hosting and identity verification providers — may process data in other countries.
Where personal data is transferred outside Bangladesh, pkluke ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this policy. These safeguards include contractual data processing agreements with all third-party providers.
pkluke may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.
The "Last updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically. Your continued use of pkluke after a policy update constitutes acceptance of the revised terms.
If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a complaint about how pkluke has handled your personal data, please get in touch:
pkluke aims to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, we will provide a full response within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.